BitStamp tries its best to make sure that users have a safe and uninterrupted trading experience on their platform. The platform undergoes scheduled maintenance from time to time so as to fix any kind of glitches or bugs that might be hampering the working of the platform. However, despite taking necessary measures at their end, at times you may not be able to complete the BitStamp login process without any issue.
Some users have reported facing login issues while trying to get the code for completing 2FA or while using the code. Hence, in this scenario, you might have to look for expert advice and try the solutions recommended by him.
Meanwhile, you can try out some basic troubleshooting tips on your own which can help you with resolving the issue at the earliest, if any of them works in your favor.
What to do when you get an invalid authentication code?
When you try to carry out the BitStamp login process, you will get a 2FA authentication code that would eventually allow you account access. If, upon entering this code, you get to see an error message stating that the fed code is incorrect, then there might be some problem with the time setting on your device. In addition to that, the time on your device might not be in sync with BitStamp servers. In that case, you can perform the following steps:
- If you are using Google Authenticator, open its app
- Then you need to go to its "Settings" menu
- And, select the "Time correction for code"
- Lastly, tap on the "Sync now" button
- If you are using "Duo Mobile" go to its "Settings"
- Now, choose the "General" setting "Choose Date and Time"
- Then, set the given "Set Automatically" option towards the "On" position
After that, you can make sure that your mobile device is displaying the correct time and date. Once you are done following these steps, you can try to sign into your account once again.
What if you don't have access to your 2FA profile?
At times, users may not have access to their authentication profile. In case you are also one of those users, then you need not worry about it. All you need to do is create a new profile on the authenticator app and use your 16-character key to get your profile recovered. On the other hand, if you do not have access to this 16-character authentication key, then you can surely disable this 2FA security feature from within your account after completing the BitStamp login process.
But, if you are wondering how you log in without having the 2FA code, then you can go to the https://www.BitStamp.net/onboarding/2fa-lost/ website and BitStamp would review your login request. If they are able to verify your identity, they will allow you to sign into your account and then you can make necessary changes within it.
What if you are not receiving the 2FA code?
If you are not receiving the code, then you can make sure that there is no problem with the authenticator app on your device and the device is connecting to a glitch-free internet connection.
Apart from that, you can also try updating the Google Authenticator or Duo app to make sure that you are using its latest version. Make sure to use the BitStamp login code within 30 seconds of generating it. On the other hand, if you are not able to generate the code at all, getting in touch with the customer support team is all you can do.
Summing it up:
To sum up this article, I would like to say that even if you are having a temporary issue with 2FA on BitStamp, you should not disable it permanently as it could hamper the security of your account. I hope, after trying out the solutions listed above, you were able to get rid of the issues.
